Return Policy

Introduction

At 3D Aqua, we are committed to ensuring customer satisfaction with our water treatment plant products and services. Our return policy outlines the process for returning products and seeking refunds or exchanges. Please review the following guidelines to understand our return procedures.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The return request is made within 30 days of receiving the product.
• The product is unused, in its original packaging, and in the same condition as when it was received.
• Proof of purchase (invoice or receipt) is provided.

3. Non-Returnable Items

The following items are not eligible for return:

• Custom or made-to-order products.
• Products that have been used or modified.
• Spare parts and accessories.
• Items purchased on sale or clearance.

4. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at info@3daqua.in or call +91-89630-89630 to request a Return Merchandise Authorization (RMA) number.
2. Prepare the Product: Ensure the product is in its original packaging and includes all accessories and documentation.
3. Ship the Product: Return the product to the address provided by our customer service team, including the RMA number on the shipping label. You are responsible for shipping costs unless the return is due to a product defect or error on our part.

5. Refunds and Exchanges

• Refunds: Once we receive and inspect the returned product, we will process your refund within 14 business days. Refunds will be issued to the original payment method used for the purchase.
• Exchanges: If you wish to exchange a product, please return the original item and place a new order. The new order will be subject to our standard shipping and handling charges.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at info@3daqua.in or +91-89630-89630. We will arrange for a replacement or repair at no additional cost.

7. Contact Information

For any questions or concerns regarding our return policy, please reach out to our customer service team:

• Email: info@3daqua.in
• Phone: +91-89630-89630

8. Policy Updates

3D Aqua reserves the right to update or modify this return policy at any time. Any changes will be posted on our website and will take effect immediately upon publication.

Thank you for choosing 3D Aqua. We appreciate your business and are dedicated to providing you with the best products and services.